Welcome Calls: ‘Ring Ring, It’s Ubertor!’

Here at Ubertor, as soon as someone signs up for a website, a member of our team will immediately pick up the phone, call the new client and engage them via a “Welcome Call”.

A Welcome Call is highly valued at Ubertor, its focus is to do a few things:

• Call the new client as soon as the order is processed.
• Thank the new client for choosing Ubertor.
• Answer any “fresh questions” that a new client may have.

The goal of the Welcome Call is to catch the new client as soon as they’re done the order form, still on their computer and to answer any “fresh questions” still in their head.

We understand Realtors are busy people, and not always at their desks – so it’s a bonus for us to catch a Realtor while they’re on their computer, with questions that need answers. It gives us the opportunity to target our clients needs at the right time.

In such a fast paced world, being able to identify when your clients are available and focused on your product is key to successful engagement, communication and interaction between both parties.

So, if you receive a call from Ubertor right after you sign up, it’s just US, taking the time to ensure YOU are good.

Previous Ubertor Culture Posts:

• CSR of the Month: Marie “Tin” Sanchez (Uber Tin)
• ‘Kaizen’ing’ Your Business
• Ubertor’s Client Service Team Tackle “The E-Myth” by Michael E. Gerber
• The Importance of Handwritten Thank You Cards
• Meet The Ubertor Client Service Team