One of my goals for our team is to continually pursue growth and learning – both professionally and personally. What better way to do so, than to pick up a book and engage it. The Ubertor library has a handful of books to choose from, but as a team, the first book the Client Service team will read is the “The E-Myth” by Michael E. Gerber.
If you’re unfamiliar with The E-Myth, the underlying message revolves around “franchising” your business so that your company’s results are predictable. Here at Ubertor, we use internal tools to do just such. We use tools like Google Apps and Yammer to open communication lines between our employees, and Wikis to document company operations and procedures, so that anyone can learn how to accomplish any task.
The goal of reading The E-Myth for our team is to increase our knowledge on the above and to implement Kaizen in the client service realm of Ubertor. In addition reading The E-Myth as a team will help me answer employee questions like “Why do we use a Wiki?”, “Why do we do things this way and not the other?”. My answer will be simple, “It’s in The E-Myth, seek your answer there.”
Take a quick look at your business. What resources are you and your team using to constantly improve ‘your game’? If you draw a blank, pick up The E-Myth and start there.
