If you’ve been on Ubertor.com and Ubertor’s blog today, you may have noticed a chat box pop up on the right side of your screen. You would have also noticed that a member of our CSR team was the one engaging you. And yes, the CSR you see in the chat box is who you are really chatting with.
This new chat feature courtesy of SnapEngage (these guys have one the best customer service teams, by the way) allows our team to help potential and current clients that are browsing our site and blog with any questions they may have regarding our service, product and events.
Taking the support cap off and putting the sales cap on, the tool also allows us to convert potential clients into new Ubertor sign ups. Our team will start online conversations with site visitors, potential clients, at critical times – for instance when someone is stuck with an order or product question and swiftly resolve the question, providing the guidance and information to convert them from visitors to customers. The tool is simply awesome.
I’ve heard many sides of the story, where a group of people find the proactive chat box annoying and even intrusive at times, and others who like it as it shows the company cares about the visitor. All in all, my 2 cents are that if you don’t like it, simply close it. We’re definitely not there to be intrusive or annoying, but instead the latter – we’re here to help and ensure your experience with Ubertor is a great one!
Uber Fonzy! proactively popping up on Ubertor.com (below)
