In November 2010 my business partner Mike Stephenson and one of our managers hopped on a flight to Las Vegas to attended the 2 Day Zappos Insights Bootcamp. This bootcamp is setup to show business owners and managers how Zappos built its culture. It includes: Step-by-step instructions to create culture, How to know, live, and track your values, How to deliver WOW service, How to get your customers talking about you, New age effective management techniques and Affordable ways to reward your employees. In the video below you will see more about the event (and see Mike in a few shots of the video). This event was the second of its kind with the group ending at a party at Tony Hsieh (Zappos‘ founder) residence (which they no longer include in the event).
We attend events like this as part of our commitment to learning and working to ensure that we are on top of our game when it comes to operating a business in todays business environment.
(L – R; Michael Stephenson; co-founder Ubertor, Tony Hsieh; founder of Zappos, unknown)